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how to get replacement of ntc sim after it is lost?

Misplacing your Nepal Telecom (NTC) SIM card can be very annoying, particularly when it is associated with important contacts, banking services, or other crucial accounts. Thankfully, NTC has established an easy process for acquiring a replacement SIM. This guide details the essential steps for both individuals and organizations, helping you to retrieve your lost SIM and making sure that your communication can continue without interruption.

Step 1: Prepare the Required Documents

For Individuals, To replace your lost NTC SIM card, gather the following:

1. A photocopy of a valid government-issued ID, such as a Citizenship Certificate, Passport, or Driver’s License.
2. A recent passport-sized photograph.
3. A police report verifying the loss of the SIM card (optional).

For organizations, replacing an NTC SIM card requires the following:

1. A copy of the organization’s registration certificate.
2. An authorization letter on the organization’s official letterhead, specifying the representative authorized to handle the replacement.
3. A police report confirming the loss of the SIM card (optional).

Step 2: Visit the Nearest NTC Office or Outlet

Locate the nearest Nepal Telecom office or an authorized distributor. You can use NTC’s website or contact their customer care line at 1498 to find the nearest center.

Step 3: Fill Out the SIM Replacement Form

At the NTC office, you’ll be required to fill out a SIM replacement form. This form will ask for details such as:

Your lost SIM number.

The name under which the SIM was registered.

Authorized personal signature.

Step 4: Verification by NTC Staff

The NTC staff will verify your submitted documents and match them with their records to confirm your identity and ownership of the SIM.

Step 5: Pay the Replacement Fee

You will be required to pay a nominal replacement fee, typically ranging from NPR 50 to NPR 100.

Step 6: Receive Your New SIM Card

Once verification is complete, you will be issued a new SIM card with your original phone number. Activation usually takes a few hours, and you’ll be notified once the process is complete.

Frequently Asked Questions (FAQs)

1. How long does it take to activate the replacement SIM?

The activation process generally takes a few hours.

2. What if I don’t remember my SIM card number?

NTC can help identify your SIM using your personal details and usage history.

3. Can someone else replace my SIM on my behalf?

Yes, but they need an authorization letter from you, along with your ID and theirs.

4. How much does it cost to replace an NTC SIM card?

The cost usually ranges from NPR 50 to NPR 100, depending on the type of SIM card.

5. What should I do if my SIM card is stolen?

Immediately contact NTC customer care to block the SIM and file a police report to protect yourself from unauthorized use.

6. Can I upgrade to a 4G-enabled SIM during replacement?

Yes, you can request a 4G upgrade during the replacement process without additional charges.

7. Is the replacement process the same for prepaid and postpaid users?

Yes, the steps are similar for both prepaid and postpaid users.

Obtaining a replacement NTC SIM is a simple procedure, applicable for both individuals and organizations. By taking swift action and gathering the required documents, you can save time and facilitate a smooth switch to your new SIM card. Follow HowNepal for more tips and tricks.